Emerald understands the importance of in-person care through experienced customer relationship management. We provide customers with 24/7 facility care, work together to find solutions that best meet department needs, deliver staff education, cost savings, and assurance of supply with consistent delivery schedules. Our aim is to help you stay focused on your patients while we provide full service, hygienically clean linen for greater patient satisfaction.
Account Management Support
Let Our Team of Experts Provide You with Solutions and Savings
Receive a dedicated and experienced customer relationship manager as part of our full-service healthcare linen management solution service. Our team works hand-in-hand with customers to educate, monitor, and assist with the overall linen and and cost management services provided.
We care about your cost usage, linen loss, excess waste. We provide you with a fully managed program, a personal customer relationship manager, and a route service manager that will work together with your team.
We help you establish the best product mix and proper use for each linen item through Linen Committee Meetings, Linen Awareness Days, Floor Tours, and Report Cards.
We help you set baselines, track linen usage across each of your departments, and provide ongoing reporting to best meet your needs.
We set up simple online money-saving tools to help you reduce shortages and overstock.
Our Account Managers make regular visits to ensure the best linen practices and are continually working to ensure your goals are met.
We help you place orders, set up consistent deliveries and ensure your stock is always full.
Let our Account Managers set up best practices within your departments.
Linen Awareness Days
We work with customers to provide ongoing education and training related to linen use. Through our Linen Awareness Days and floor tours, we help ensure that teams are up to date regarding the latest protocols and are aware of the cost associated with linen use.
Linen Reclamation Program
Emerald Textiles has designed a unique program with a designated program manager to reclaim linen that is missing through patient transfers and various other mishaps. Through this program, we are reducing replacement costs for our customers which ultimately impacts their bottom line.
We partner with our customers to identify the specific items and systems needed to improve the experience for the end user. By conducting product fairs before implementation, we get feedback from our customers within the healthcare system to help us choose the best products for optimizing quality and reducing costs.
Linen Cost Management
Cost Reduction is a Shared Goal
At Emerald Textiles, we believe a systematic, balanced linen management program is critical. Because we manage all aspects of your linen and laundry program, we help you to achieve the best cost control while providing you with great customer service.
We have the experience and the process to create an effective management system that results in overall total cost savings and greater efficiencies. We use a variety of proven and effective systems including detailed reporting via advanced linen management software and inventory monitoring.
We can help you drive down costs from overstocks, shortages, pilferage, excess usage. All of these variables make linen management highly challenging and time consuming for your staff. Let us set you up with an account manager and automated, intuitive tools to easily let you manage linen usage right down to the department or division.